The world is a constantly changing space and pharmacy is not immune to the retail revolution. Customers must have a compelling reason to use your services.

Did you know that resistance to change and a fear of failure are probably the two greatest inhibitors of success in business and personal spheres?

"Why change? The old way has always worked"

"I know I should change, but I just don't know how to".

"If I make this change, it could upset everything!"

"My staff will not like this"

"I am not sure if I have the energy to do any more"

Sound familiar?

Proqual is a pharmacy quality management system. It is comprehensive and covers all functions of the pharmacy business.

In addition, it is supported by a range of documents that can we used on a daily basis in a pharmacy. This programme really takes the work out of procedures for the pharmacist. In addition it prepares any pharmacy for visits by the pharmacy regulator, department of health, employment bodies and any other statutory body.

We can offer this programme to pharmacies that also have a wholesale licence as the procedural requirements are very different.

TLC performance will visit the pharmacy and undertake a gap analysis on current practice. This will be followed by a proposal of work. We will then develop the system and implement within the pharmacy.

Target is a series of customised learning solutions for the pharmacy work environment. We can deliver programmes onsite in your pharmacy or offsite at a specific venue.

TLC Performance appreciates that we all learn in different ways and we can accomodate your teams' learning needs.