Most customers have lazy shopping patterns! That is they do not expect to have to put in any real "work" when shopping with you. Well-planned and carefully executed presentations promote your shopability factor and lead to enhanced.

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Thu 08 Apr 2010 | Business and Retail | Retail Excellence

Most businesses fail to recognise all of its key stakeholders. We tend to think of customers and owners first. Whilst these individuals are critical to the pharmacy, we need to consider who impacts on the pharmacy? -And one of those stakeholders is your employee. From an accountant view, people are often viewed as costs rather than investments in the business future. We often look at people development in isolation from what is happening in the overall pharmacy.

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Wed 10 Feb 2010 | Business and Retail | People Excellence

Five portions of fruit and vegetables a day has been the health mantra for a long time. As pharmacists, we have incorporated dietary advice into the overall management of patients for years. But now, what should we tell our customers......

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Wed 10 Feb 2010 | Blog | Health

Monitoring and measuring employee performance is critical to any business. Effective pharmacy managers provide frequent guidance, coaching and feedback to their employees throughout the year on job duties and responsibilities, performance goals and expectations and performance areas to be developed.

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Mon 08 Feb 2010 | Business and Retail | People Excellence

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